The name of your TAI organization can be found at the end of the link you are using to access your vOrg:
For example, if I am using the following link to access my vOrg:
the name of my vOrg is Canopy Care.
It is very important to know your organization's name, as you will need to provide it to our support team - Canopy Care. vOrg name is used to locate your organization in the system in case any troubleshooting has to be done.