The TAI platform has been designed as a complete self-service, which means that managing the infrastructure is done by its administrator (vOrg owner) and persons appointed by him/her. VMware provides a good Knowledge Base for the vCloud Director.
However, if you are facing problems related to the vCloud Director platform please raise a Support Ticket with Canopy Care.
In order to do so, please contact us:
via e-mail : firstname.lastname@example.org
via one of our phone numbers:
!Important! When contacting us please provide the following information:
This will allow us to quickly find your organization in the system and determine the cause of your problems.